How to return an Amazon order?
Go to Your Orders on Amazon, select Return or Replace Items, choose a reason, pick a drop-off location (UPS, Kohl's, or Amazon Hub), and drop off the package — most returns are free within 30 days.
Full answer ¶
Start every Amazon return at amazon.com/returns or in the mobile app. Navigate to Returns & Orders (top right), find the order, and click Return or Replace Items. You'll select a reason and a return method.
Amazon offers several free drop-off options for most items: UPS stores (no box needed if the item qualifies), Kohl's locations (no box, no label — just bring the item), and Amazon Hubs or Lockers. Some items also qualify for free pickup at your door.
The standard return window is 30 days from delivery. Amazon-branded products and some categories like electronics have stricter windows — always check the "return by" date shown in Your Orders for that specific item.
Third-party marketplace sellers have their own return policies, which vary. Some match Amazon's policy voluntarily; others require you to contact the seller directly. If a seller is unresponsive, Amazon's A-to-z Guarantee often covers you for refund disputes.
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Key facts ¶
| Standard return window | 30 days from delivery |
| Free drop-off options | UPS, Kohl's, Amazon Hub |
| Kohl's return | No box or label needed |
| Refund timing | 3–5 days after carrier scan |
| Marketplace disputes | Amazon A-to-z Guarantee |
Common mistake ¶
Most people assume all Amazon items have a 30-day return window — marketplace seller items and categories like laptops or televisions often have a 15-day window that catches buyers off guard.
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