Full answer
Start every Amazon return at amazon.com/returns or in the mobile app. Navigate to Returns & Orders (top right), find the order, and click Return or Replace Items. You'll select a reason and a return method.
Amazon offers several free drop-off options for most items: UPS stores (no box needed if the item qualifies), Kohl's locations (no box, no label — just bring the item), and Amazon Hubs or Lockers. Some items also qualify for free pickup at your door.
The standard return window is 30 days from delivery. Amazon-branded products and some categories like electronics have stricter windows — always check the "return by" date shown in Your Orders for that specific item.
Third-party marketplace sellers have their own return policies, which vary. Some match Amazon's policy voluntarily; others require you to contact the seller directly. If a seller is unresponsive, Amazon's A-to-z Guarantee often covers you for refund disputes.